Panasonic telephony systems can provide portability and convenience for businesses.
Over the years, business telephones have evolved into much more sophisticated systems. Telephony refers to delivering communication services through digital technology. The schematics behind telephony were digitized so that more high-quality, cost-effective voice services could be provided to businesses. Digital telephony was also later used for fast data transfer over telephone lines through network services. The Panasonic telephony system utilizes a phone assistant manager software accessed through networked personal computers.
Instructions
1. Ensure that the Panasonic phone assistant manager software is installed according to instructions by the IT department of your company or its equivalent. Choose either the Express (free) license, the Limited feature license or the full-featured Pro license. Consider first using the Express license to try out the system for 60 days.
2. Use the phone assistant manager through Web browsers and networked PCs to configure the phone system according to your company's needs. Enable the remote access so that authorized IT or equivalent and appropriate executive personnel can access it. Use the remote feature to adjust the system from any location. This might be particularly useful for managing PBX systems, which handle high customer volume, to ensure smooth operations.
3. Create phone user accounts for all of the personnel in the company. Instruct users on adjust their own accounts using the tool provided in the software. Perform Add/Move actions through the phone assistant manager as staff arrives and leaves the company. Regularly update and configure changes as necessary to the telephony system.
4. Train supervisors, business managers and team leaders to monitor the telephony communication activities of all team member users. Access the monitoring features to view the status of users. Review telephony activities and adjust the phone system network settings of monitored users. For example, absent messages and call forwarding might be monitored and adjusted by manager-level staff as needed.
5. Ensure that all managers understand that any monitored line can be answered by them. Encourage the use of the silent listen-in, take over or barge-in and recording features as communication management tools. Flag monitored extensions for identification purposes, for example, when a new staff member or trainee is added to the system. Generate reports using the software such as for extension monitoring, call histories and call log outputs.
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