The Best Call Center Headsets
If you have ever called a customer service line or spoken with technical assistance personnel, you were probably connected to a call center. Call centers are large operations housed with specialized agents that speak with customers and clients in an outgoing/incoming call basis. The type of headset used by a call center agent is vital as it can determine whether or not information is clearly and professionally transferred. There are several aspects you should look for when searching for a call center headset to ensure quality and longevity of the product.
Microphone
The microphone is perhaps the most important feature to look for when searching for a call center headset. The quality of the microphone will determine how clearly your customers can hear you, and since phone conversations are how customers interact with a company, it is vital that they produce clear and crisp audio levels. To ensure high-quality calls, a microphone should be outfitted with noise-cancelling technology. Since most call centers place agents within close proximity to one another, these types of microphones will block out background noise so the customer only hears what the agent is saying. The placement of the microphone on the headset is also a vital aspect of a product. The microphone should be placed directly beside the mouth in order to pick up the agent's voice without muffling the audio.
Features on the Headset
Features will allow the agent to easily interact with the headset for swift response time and accurate information. One of the most important features within a headset is a mute button, which should be located directly on the earpiece of the headset. This will allow the agent to mute the microphone to prevent the customer from hearing conversations with managers or other sounds. Volume control is also an important feature for a headset. Being able to easily adjust the volume will allow the agent to clearly hear what customers are saying without having to ask them to speak up.
Wired or Wireless
The type of work an agent must perform will determine if a wireless or wired headset should be used. The main benefit of a wireless headset is mobility. While these headsets are more expensive than their wired counterparts, they will allow agents or managers the ability to roam around the room when necessary without having to place the caller on hold. If you choose a wireless headset, make sure that the battery life lasts at least five hours; however, the longer the battery life the more expensive the headset will be. Most call center agents can use a wired headset. When selecting a particular headset, choose one that features at least 3 feet of wires so agents can move around their area freely without being severely limited by the headset.
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