Transferring to Definity voice mail might save your company money.
For the corporate market, Definity voice mail can help cut down on costs and increase productivity. Not many people benefit from missing an important phone call. Missed phone calls have been the cause of many people losing out on opportunities, or failing to uphold their responsibilities. Luckily, finding out about an important phone call after it is too late can be prevented by making use of Definity voice mail. Having a reliable voice mail system allows you to receive messages from anyone who might have tried to get in touch with you in your absence or while on another call.
Instructions
1. Write out the message for the auto attendant message, and record the call process you want to attain. Launch the Avaya site administration application on a computer. This software comes with your phone and installed to your computer.
2. Click on the drop-down button found on the top part of the screen and pick the phone server to which you want to connect. Click "System," "General," then "Start GEDI" and wait for the system to connect.
3. Type "list extension" in lowercase in the action bar located on the upper left side of the screen. Search through the entries and find a free extension to use for the auto attendant. Note down the number.
4. Type "add station," then the extension number you selected. Click on the port box and type "x" followed by the name field and enter the account of the auto attendant. Select the coverage path 1 box and input the selected coverage path. Press the F3 key to save all the changes.
5. Select the drop-down arrow found on the upper right side of the screen, then click on the Intuity Audix server. Click on the System tab, select "Advanced," then "Emulation." The main menu screen will come up. Press the down arrow indicated on the keyboard to select Audix Administration. Punch "Enter" to commence Audix programming.
6. Type "add subscriber," then the extension number in the enter command line at the bottom of the screen. Type in the name to be used for the auto attendant. Using the arrows on the keyboard, shift to the password field and punch in a numeric password.
7. Select the "Next Page" tab at the screen top, move to the "Permissions" section and choose "Type Field." Change the entry from "call answer" to "auto attendant" in lowercase. Change the call transfer flag to Y if calls are to be transferred to an extension. Push the "Enter" tab to save changes.
8. Call the voice mail system using the system access phone number. Enter the extension and password. Record the auto attendant name, then approve. Press 3 to record the outgoing message, then select option 1 to create a new message. Record, then hang up the phone.
Tags: auto attendant, Definity voice, Definity voice mail, voice mail, Click System, coverage path, extension number