Telephone chat services are becoming very popular.
Telephone chat services play a big role in forging and sustaining communication relationships between individuals who share a common interest. Telephone chat can be carried out through land-line phones or mobile phones. Mobile phones allow voice chat and text messaging services, while landlines do not allow text chat. Whether you are offering dating services, party lines or phone personal advertisements, knowing and practicing solid business principles is the only guarantee to enjoying success in operating a telephone chat service.
Instructions
1. Jot down your business plan, then conduct research on it. Your business plan should specify your goal and how you intend to reach it. Your research should help you discover whether there is a market for your product, whether there is room for your product, and whether you have enough resources to run your business. It would be unwise to start a telephone chat service business that focuses on a service or group that has no demand in the market.
2. Apply for all the necessary permits and licenses to operate a telephone chat service with the necessary agencies, including the Federal Communications Commission. Once you get your licenses, remember to renew them. Failure to renew your license while still operating your service could lead to heavy penalties.
Open a merchant account with your bank. This account will enable your customers to pay for their calls through their debit cards, credit cards and other forms of payment cards. You are bound to lose much business if your telephone chat service does not accept card payments, since many people use cards to purchase and pay for their transactions.
3. Research and invest in hardware and software technology that will enable you to set up mailboxes and record public messages in a clear, fast and uninterrupted way. Expand the capacity of your equipment to handle more calls and data as the business grows. Stay abreast of new technological innovations that you can incorporate in your telephone chat service. It is important to have equipment that allows photo uploads and downloads, especially if you are operating a dating chat service.
4. Hire good-quality personnel to run the different aspects of your telephone chat service. Look out for qualities such as proper time management, desire to learn, and the ability to work as part of a team. You will need a qualified technician with wide experience to care for, update and maintain your chat system. You will also need software and hardware experts to operate the system you have installed.
5. Establish business principles or values by which your telephone chat service will operate. Have transparent and clear billing information without hidden charges. Do not have your operators pretend to be real callers when customers call in. Do not sell, release or show personal details of customer to third parties.
6. Target the specific market you intend to reach. You must be specific, avoiding generalizing if you are to succeed with a telephone chat service. For example, if your business deals with dating, you may want to narrow down your dating service to deal with a specific ethnic group or customers within a specified age bracket.
7. Advertise your telephone chat service with your target market in mind to build up and maintain your clientele. Place advertisements in major magazines and newspapers and on social networks, and if possible, purchase television advertisements. Use essential keywords to capture customers from search engines when using the website for targeted or niche advertising. Offer free trial chat service for a specified period to attract customers. Allow free calls for women when operating dating services. Offer discount rates on weekends and holidays and special rates to regular customers.
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