TracFone Wireless has over 18 million subscribed customers in the U.S.
TracFone is a cellphone service in the U.S. that offers several mobile value plans, namely Individual, Family and TracFone Service Protection Plan. These mobile phone plans or subscriptions are quite competitive in pricing, but there are some known issues that you should be aware of with these cellphone services.
TracFone Activation Dilemma
Porting a phone number and activating a new TracFone unit can sometimes be difficult. TracFone's website may show that your port transfer is complete and your cellphone is ready to program, but it might not work when you try to activate it. After you speak to one of TracFone's customer service representative to try to resolve the problem, you will be promised to hear back from them after 48 hours but oftentimes, no calls will be returned to you.
No Local Customer Service
There is not an emergency response for any issue with TracFone, even for a simple phone lockout. Oftentimes, the direct contact information for the tech support representative is not even available, leaving customers with another problem -- to determine who they will contact for additional help. Note that all customer service representatives of TracFone wireless services are outside of the United States, so resolution of your problem may not be immediate. Your problem will get resolved, but you have to be patient and persistent.
TracFone International Texting Revoked
Certain mobile phone upgrades affect the ability of TracFone customers to send text messages internationally. Some of the phones identified to have had this SMS issue are the LG290C, LG420G and Samsung T301G. The problem is present when an error message appears on your TracFone device after you send a text message to an international number that says, "Check SMS Restrictions."
No Refund for Defective Phones
When signing up a contract with TracFone, be prepared to keep the phone you purchased from them because returning or requesting a refund for it could get complicated, even if the unit is defective. Ask to speak with a supervisor right away if you encounter any problems dealing with refund issues. If it does not get resolved in the supervisory level, your last resort is to file a case against your TracFone wireless carrier with Federal Communications Commission, or FCC, and your state's Attorney General.
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